Return Policy

We will be happy to offer a full refund as long as:

• You have your original sales receipt 
• The book was purchased, or the semester started, within the previous two weeks
• The book is in new, unused condition, with no wear or markings
• Shrink-wrapped items are returned unopened

Course materials purchased after February 15 for the Spring Semester are non-returnable
Course materials purchased after October 1 for the Fall Semester are non-returnable

• Custom printed coursepacks are always non-returnable/exchangeable
• College guides, test prep guides, and study aids (such as Cliff’s Notes) are always non-returnable/exchangeable
• Packages containing multiple items must be returned with all components
• Books marked as “non-returnable” or “final sale” are always non-returnable/exchangeable

Other Merchandise
Most merchandise may be returned for a full refund if:

• Merchandise is retuned within two weeks of date of purchase.
• Original itemized cash register receipt accompanies the returned merchandise (we cannot accept cancelled checks or credit card slips in place of receipts)
• Merchandise is in good condition including all boxes, wrappers, stickers, tags, etc. Shirk-wrapped items must be unopened.

We cannot provide refunds or exchanges for the following items at any time:

• Sale merchandise and items marked 'final sale'
• Magazines

Defective merchandise may be exchanged.

NYU Computer Store

• Items must be accompanied by original sales receipt.
• Items must be in original packaging and in perfect condition.
• Items must be returned within two weeks of original purchase.

There are the following additional conditions:

Hardware: All hardware sales are final at the time of pickup.

Software: Software may be returned if the package is unopened and not damaged; or, if the software is defective. Software cannot be returned for satisfaction reasons under any circumstances after the package is opened. We also regretfully cannot take back software purchased in error (i.e. wrong platform, failing to meet system requirements, etc.) All licenses and media are final sale.

Electronics: Items in bubble pack are not returnable once opened, unless they are defective. All Sony products must be returned directly to Sony for repair or replacement. We regretfully cannot take back any open Sony products.

Accessories: Cables and other accessories can only be returned if defective or unopened. We cannot take back items purchased in error. Tri-X and Plus-X film is final sale.